FAQs

Most frequent questions and answers

Currently, pets are not allowed in our rental homes. If you own your home and rent a lot, pets are allowed with certain restrictions. Please contact our office for a list of specific rules and regulations regarding having pets in the community.

Not at this time. It is our tenant’s responsibility to maintain the lawn.

Ready to add a storage building to your lot? Great idea! You MUST have approval by S&E Properties and the Town of Siler City before having a storage building delivered. Follow these steps to ensure you stay within the guidelines of your lease agreement:
 
1 – Pick out your building (Maximum size allowed is 10’x12′)
2 – Email us to have your lot marked
3 – Fill out the Town of Siler City Zoning Application (Link provided)
4 – Email us a copy of the permit when it is approved
5 – Have your new building delivered

Email address for S&E Properties: rentsiler@gmail.com
 

View this tutorial that shows you how to set up your online portal, set autopay, make one-time payments, or submit a maintenance request. 

 

Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. To delete the auto payment, click Delete.

No. Your property manager cannot see any of the payment information you have saved or have previously entered.

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.

For fraud protection purposes, the maximum amount allowed for a single eCheck payment is whichever sum is greater: 3x the amount of your monthly recurring charges, 3x the amount of charges due now or set to post in the next 15 days, or $5,000. This is the maximum for a single transaction, so you can make multiple payments if necessary. Please note, if your move-in charges are dated in the future, you will only be able to pay up to $5,000 in a single payment until those charges are due.

You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.

In the Payments tab, click the View Account Ledger button to see your entire payment history.

Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.